Terms of Service

By using the EMS Towing website and our towing and roadside assistance services, you agree to the following terms and conditions. Please read these terms carefully before using our services.

Using Our Services

When you request towing or roadside assistance from EMS Towing, you agree to provide accurate information regarding your location, vehicle details, and the services you require. Our dispatch team will provide you with an estimated arrival time and pricing based on the information provided.

Pricing and Payment

Pricing for our services is based on factors such as location, distance, vehicle type, and the specific assistance required. We provide upfront pricing for our services, and payment is due at the time of service unless otherwise agreed upon. We accept various forms of payment, including cash, credit cards, and debit cards.

Service Availability

EMS Towing provides 24/7 towing and roadside assistance services in London, St. Thomas, and the surrounding Southwestern Ontario communities. While we prioritize fast response times, availability may be affected by weather conditions, high demand, or other factors beyond our control.

Liability and Damage

EMS Towing takes every precaution to ensure your vehicle is handled safely and professionally. However, we are not liable for any pre-existing damage to your vehicle or for any damage that may occur during transport that is not a direct result of our negligence. Our operators are trained to handle all types of vehicles and will use the appropriate equipment for your service.

Insurance Claims

We work with various insurance companies to handle towing and recovery from accident scenes. When you use our services for an insurance-related tow, you are responsible for providing the necessary insurance information and for ensuring that the tow is covered by your policy.

Contact Us

If you have any questions or concerns regarding our Terms of Service, please contact us at info@emstowing.ca.